FAQs

How long does US shipping take? 

Typically your orders are shipped within 7 days of your order being placed. Ground shipping usually takes 5-7 days and priority usually takes 3 days. However due to Trump & his Post Master General, USPS has been very overwhelmed and packages are taking longer than usual to arrive. In some cases tracking numbers are not updated regularly, any questions regarding your package (once in transit) should be directed to USPS. Please know that we have as much information about your package as you do. We are not responsible for lost or stolen packages. You can file a claim with USPS if your package is lost or stolen. 

What is your exchange & return policy? 

We do not offer exchanges, cancellations or returns on any kind of products. This is due to the donation process behind our products, the small nature of our business and the limited inventory. If you received the wrong product, please email us.

 

What is your made to order production time?

Turnaround for made to order products is typically 2 weeks. 

 

How do I reach you?

For press inquires please contact pr@grlcollective.com, for anything else please email kristine@grlcollective.com or call 562-334-2813.